Frequently Asked Questions

Regarding payment

Q. Payment method

Our store accepts credit cards such as VISA, MasterCard, JCB, Discover, Diners Club, and American Express.
However, you cannot pre-register or register credit card information to your account on this online shop.

《What is Shop Pay?》
Shop Pay is a payment service provided by Shopify, an online store system.
Customers who have registered a Shop Pay account can make payments by simply entering an authentication code sent to their email address and mobile phone number when placing an order.

*For details on the service, please visit the official Shop Pay website.

Q.注文完了後、キャンセルメールが届きました。

Shop pay,PayPay,メルペイ,d払い,
au PAY,楽天Pay,あと払い(Paidy)

商品の一斉販売時などアクセスが集中した際、
上記外部決済をご利用のお客様において、
決済完了するまでの僅かな時間に、ご用意している商品数を超えて注文が確定してしまう事例が発生しております。

対策システムを導入しておりますが、
ご注文確定後であっても商品をご用意することができない場合がございます。
その場合、誠に勝手ながら該当商品の決済はキャンセルとさせていただきます。
あらかじめご了承の上、ご購入手続きへお進みいただけますようお願い申し上げます。

Q. Can I change the contents of my order after I've purchased the product?

We apologize, but due to system limitations, we cannot change payment methods, colors, quantities, or other details after a product purchase has been completed.
Please ensure you confirm your selections in advance.

Q. I added items to my cart but couldn't complete the purchase.

Please note that adding items to your cart does not reserve them.
Your purchase is confirmed only after payment is completed.
*Please be aware that even immediately after adding an item to your cart, you may be unable to proceed with the purchase due to it being out of stock.

Shipping Information

Q. How much is shipping?

Free shipping on orders over ¥15,000 (excluding tax).
Otherwise, a flat shipping fee of ¥600 will apply.
Please note that items purchased in separate carts cannot be combined.

Q. Can I choose the shipping company?

We apologize, but customers cannot choose their shipping company at our store.
We only ship via Sagawa Express and Japan Post.

Q. When will it be delivered?

As a general rule, items will be shipped within 14 days (excluding Saturdays, Sundays, and public holidays) of receiving your request for product delivery.
However, please understand that delivery may be delayed depending on the region or weather.

*Purchased items will be delivered by "Sagawa Express" or "Japan Post."
*Only shipments via "Sagawa Express" will be notified by "Sagawa Express" once shipping is complete. (Although "Shipping Complete" will be displayed in your account due to system limitations, you will receive a separate notification from "Sagawa Express" once shipping is actually complete. "Japan Post" does not send separate notifications, so please check using the tracking number.)
*For more details, please refer to the "Your order is being prepared for shipment" email that we will send you after your order.

Q. My account says the item has been shipped, but I haven't received it.

After you place an order, we will send you an "Order Confirmation Email" and "Order Preparing for Shipment Email" in sequence.
During this time, "Shipped" will be displayed in your account page, but your order is still in the preparation phase.

Your delivery will be made by "Sagawa Express" or "Japan Post."
*Only packages shipped by "Sagawa Express" will be notified by "Sagawa Express" when they are shipped.
*Japan Post does not send separate notifications, so please check using your tracking number.

You can check the progress of your shipment using the "tracking number" we sent you in the email after it has been reflected in each shipping company's system.

Other

Q. The product page is not displayed.

The period during which the product page will be unavailable, as previously announced in conjunction with the online shop's opening, is as follows:
・The page will be temporarily hidden several hours before the scheduled sales start time due to site maintenance.
At the scheduled start time, the page will become publicly accessible, and the product page will be displayed.
For more details, please refer to the [information] section of this online shop or our official Instagram, where we will make advance announcements as needed.

Q. I'd like a receipt.

Our store has implemented the automatic receipt issuance system 【KIOSQ Receipt】.
The "Preparing for Shipment" email sent from this store includes a URL for receipt issuance, so please proceed as needed.
Please click on 【KIOSQ Receipt】attached to the email,
* Order number "〇〇〇〇~"
* Last 6 digits of the phone number used for the order
After entering these, please change the "Addressee" and "Memo" on the draft receipt issuance screen as desired and download the receipt.
It may take some time for order information to be reflected.
If it does not appear, it may take some time for the information to be reflected, so please try accessing it again in a few days or contact our store's "Inquiries."

* If you are using cash on delivery, please use the receipt from the delivery driver as a receipt for the total amount including the COD fee when you receive your order.
If you require an eligible receipt, it will be included with the delivered product, so please specify this in the remarks column when placing your order, or contact "Inquiries" on this online shop before your order is shipped. (The amount stated will not include the cash on delivery fee.)

Q. Can I transfer my account information, such as from the previous online store, to the new site?

As part of our renewal, we have changed the website operator.
Therefore, customer information from the previous online shop has not been carried over.
We would appreciate it if you could create a new account on the renewed site (current site).

Q. I'm not receiving emails.

The email may have been received in your spam folder or you may not have granted permission to receive emails.
* If you are using a mobile carrier email (especially docomo users), there are many cases where emails are filtered out.
We apologize for the inconvenience, but please check or register to receive emails from the address below.
The email address from which we will send you notifications is umo_umo@outlook.jp
(store+70003261725@shopifyemail.com)
If you have any other problems, please contact us here.

Q. Restock Notifications

If you enter your notification settings via 'Request Restock Notification' for sold-out products on the product page, you will be notified when the item is back in stock.
Please note that this service does not guarantee your purchase.
An automatic bulk email will be sent to everyone who registered, so please be aware that the item may already be sold out again.
Please also note that notifications may not be sent due to updates to the product page.
During a mass sale, the product page for which a restock notification was sent will be temporarily hidden due to site maintenance, but the relevant product page will be displayed at the announced sale time.

Q. Do you offer gift wrapping?

Yes, it is possible. Gift wrapping is available for ¥500.
After adding items to your cart, please check the box displayed below the product on the cart screen before purchasing.

Furthermore, if you do not want the delivery note, which includes the product price, to be included, please contact us beforehand via the contact form.

Q. I would like to return an item.

Returns, Exchanges, Defects, and Cancellations: Returns are not accepted unless the product is defective.
If there is a defect, please contact us via the inquiry form within 3 days of product arrival.
Please be sure to contact us, as we will not be able to respond after this period.
As natural materials are used, the color and texture may differ from the images depending on the individual characteristics of the leather. Please be aware of this in advance.

Q. How should I care for leather?

Please read here for information on how to care for and store leather products.

Q. Can it be repaired?

Yes, we can. We accept orders at any time, so please contact us using the inquiry form.